In this policy we explain the various processing carried out by THE RESPONSIBLE, affecting your personal data in accordance with the provisions of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Definition of personal data
As "Personal Data" we should understand any information concerning an identified or identifiable natural person. Among others, this includes first name, last name, postal and e-mail address, as well as telephone number.
Processing and purposes of the data collected
Any personal data provided by the Interested Party when visiting any of our web portals or when installing our mobile application, will be treated in accordance with data protection regulations and will only be collected, processed and used for lawful, legitimate and informed purposes. Therefore, we detail all the purposes for which personal data is used by THE CONTROLLER as data controller:
THE RESPONSIBLE will treat the personal data of the Interested Parties provided through any type of form, in order to:
Respond to requests, complaints and incidents transferred through our contact channels or web forms.
Conduct quality surveys.
Send commercial communications or advertising when the interested party has subscribed to these mailings.
Computer control of the website to prevent any breach of data security that could access personal data of Stakeholders.
To protect their rights or respond to claims of any kind.
Customers and suppliers
The execution of pre-contractual measures in which the Stakeholder is a party in case he/she acquires the goods or services offered by THE RESPONSIBLE.
To correctly and adequately manage and provide the service contracted through THE RESPONSIBLE's website.
To carry out all the necessary steps in order to ensure the reception of the product purchased through the sales channels of THE RESPONSIBLE.
The administrative, accounting and fiscal management of the relationship established between THE RESPONSIBLE and the Stakeholders.
Conduct quality surveys.
Send commercial communications or advertising.
Respond to queries and respond to requests, complaints or incidents transferred through web forms and communication channels.
Computer control of the website to prevent any violation of data security.
To comply with the legal obligations that are directly applicable and regulate the activity of the RESPONSIBLE.
To verify the identity, or the information provided by the Interested Party for the provision of the subscribed service or purchased good.
To manage the data and provide them, where appropriate, to external suppliers for the proper functioning of the business.
To improve the services and experience in the navigation and use of the website.
To protect your rights or respond to claims of any kind.
It is the responsibility of the interested party to provide truthful data and keep them updated, so THE RESPONSIBLE reserves the right to exclude from the services and proceed to the cancellation of the service to any interested party who has provided false data, without prejudice to other actions stipulated by law.
Legitimacy for the processing of your data
The legal basis for the processing of data is the provision of data by the Interested Parties to answer queries or receive commercial communications and advertising, apply pre-contractual measures, enter into contracts and comply with legal obligations.
Data retention period
The data will be kept for the time necessary to respond to queries or to fulfill the purposes for which they were collected or to comply with the legal term provided for in the applicable regulations.
Communication of your personal data to third parties
THE RESPONSIBLE will share your personal data with companies belonging to the same commercial group understood as defined in article 42 of the Code of Commerce, so these companies will have the character of co-responsible. Data may also be shared with strategic allies as long as it is strictly necessary to comply with the purposes described in this policy.
Security of your personal data
THE RESPONSIBLE has a special concern to ensure the security of personal data so the data are stored in information systems that have security measures, technical and organizational measures to prevent any loss or unauthorized use by third parties, for example, the web portals of THE RESPONSIBLE use Https data encryption protocols.
Rights of Stakeholders
Right of access: data subjects have the right to request from THE RESPONSIBLE access to their personal data, and its rectification or erasure, or the limitation of its processing, or to object to the processing, as well as the right to data portability (whenever technically possible).
Right to withdraw consent: Stakeholders have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
Stakeholders may exercise any of the rights by writing to the address of THE RESPONSIBLE or by sending an e-mail to ***.
However, when the Data Subject receives any communication by e-mail, he/she may also object from said e-mail, by clicking on the link included therein and following the instructions provided.
In the event that the Data Subject feels that his or her rights relating to the protection of his or her personal data have been violated, especially when he or she has not obtained satisfaction in the exercise of his or her rights, he or she may lodge a complaint with the competent Data Protection Supervisory Authority, through its website: www.agpd.es.
Consequences of not providing the data
Failure to provide the data may hinder the optimal functioning of the website, as well as the impossibility to answer your queries and provide our services.