RMA NUMBER REQUEST

We offer you our technical support service, to make your photovoltaic installations easier.

The value we offer to our clients through our technical attention makes us different.

To repair any damaged equipment, you must request an RMA number.
To do this, fill out and send the following form:

If all the information on the form isn´t duly completed, this RMA request won´t be considered valid.

    CLIENT DATA TURBO ENERGY









    DELIVERY DATA OF THE REPAIRED EQUIPMENT








    EQUIPMENT DATA















    Once we review all the data, you will be assigned the RMA with instructions for sending the equipment, which will be communicated via email.

    If all the information on the form isn´t duly completed, this RMA request won´t be considered valid.

    RMA CONDITIONS

    • The damaged equipment will be sent by the customer freight prepaid to the address indicated when the RMA number is communicated. Any merchandise that isn´t properly labeled with the document that we´ll send you upon acceptance of this RMA won´t be accepted. Remember to place it on the outside of the packaging conspicuously.
    • To obtain an RMA number, the equipment must have been purchased from Turbo Energy within two years or less. Unless a corresponding 5-year warranty extension is requested.
    • If checked the equipment:
      • It´s under warranty, it will proceed directly to the repair and subsequent shipment to the address indicated on the form. Both the repair and the shipment will be carried out at no cost to the customer.
      • It doesn´t present any breakdown, the work of revision of the equipment plus freight must be paid.
      • The bad use, incorrect manipulation or lack of protections in the installation, recommended in the manual causes the failure, the repair won´t be covered by the guarantee. An estimate will be sent to you and must be accepted in order to proceed with the repair. If said budget isn´t accepted after a month from its communication, the equipment will be sent to a recycling plant.
      • Likewise, in the event that the repair is not under warranty and its cost exceeds 50% of the cost that you would have for the purchase of a new one. We will offer you the option of new equipment at a special discount, associated with the RMA number assigned to it, and we will not charge you for the costs of checking and diagnosing the faulty equipment, but only for the shipping costs.
      • If the repair is not covered by the warranty and you do not accept the proposed repair estimate, we will proceed to invoice you for the revision and diagnosis carried out. The revision of an inverter will amount to 75 euros (60 euros revision and diagnosis + 15 euros of postage, vat not included). The revision of a lithium battery will amount to 90 euros (60 euros revision and diagnosis + 30 euros shipping and handling, vat not included).
    • Voltronic equipment whose failure is not covered by the warranty will not be repaired. We will attend to equipment that may be under warranty due to the date of sale, but if the fault is caused by the customer's mishandling, it will not be repaired as, in general, the cost of the service exceeds the cost of new equipment by a reasonable percentage. We will offer you a commercial solution adjusted in price with the advantages that your acceptance contemplates, such as saving the cost of the revision and diagnostics of the faulty equipment, being invoiced only the costs of the RMA postage.

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