RMA NUMBER REQUEST

We offer you our technical support service, to make your photovoltaic installations easier.

The value we offer to our clients through our technical attention makes us different.

To repair any damaged equipment, you must request an RMA number.
To do this, fill out and send the following form:

If all the information on the form isn´t duly completed, this RMA request won´t be considered valid.

    CLIENT DATA TURBO ENERGY








    DELIVERY DATA OF THE REPAIRED EQUIPMENT








    EQUIPMENT DATA















    Once we review all the data, you will be assigned the RMA with instructions for sending the equipment, which will be communicated via email.

    If all the information on the form isn´t duly completed, this RMA request won´t be considered valid.

    RMA CONDITIONS

    • The damaged equipment will be sent by the customer freight prepaid to the address indicated when the RMA number is communicated. Any merchandise that isn´t properly labeled with the document that we´ll send you upon acceptance of this RMA won´t be accepted. Remember to place it on the outside of the packaging conspicuously.
    • To obtain an RMA number, the equipment must have been purchased from Turbo Energy within two years or less. Unless a corresponding 5-year warranty extension is requested.
    • If checked the equipment:
      • It´s under warranty, it will proceed directly to the repair and subsequent shipment to the address indicated on the form. Both the repair and the shipment will be carried out at no cost to the customer.
      • It doesn´t present any breakdown, the work of revision of the equipment plus freight must be paid.
      • The bad use, incorrect manipulation or lack of protections in the installation, recommended in the manual causes the failure, the repair won´t be covered by the guarantee. An estimate will be sent to you and must be accepted in order to proceed with the repair. If said budget isn´t accepted after a month from its communication, the equipment will be sent to a recycling plant.

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